- How does Intelligent Recovery Technology work?
Intelligent Recovery Technology works by recording changes made to the HDD, thus it only requires a small amount of HDD space to operate.
- Is it easy to install?
Yes. It is "Plug and Play".
- Is Recovery Card Y2K (Year 2000) compliant?
- Can Recovery Card be upgraded?
Yes. You can download the upgrades from our website
- What warranty do you provide?
The producer provides 12 month warranty.
- Can Recovery Card coexist with integrated or "software" modems?
Yes. There are no known conflicts.
- Where have Recovery Cards been used?
Recovery Card have been used in places like universities, colleges, school computer labs, libraries, R & D Centers, educational labs, training centers, Internet stations, Corporate sectors, Government sectors and private enterprises etc.
- Why those places?
In these places, the computers are being accessed by many different people all the time. Recovery Card will protect the computer's operating system and application software against modifications, tampering, pranks and viruses
- My computer already has an operating system. Do I have to reinstall again if I use Recovery Card?
No. Recovery Card can keep your operating system.
- There are other software only solutions in the market. What makes Recovery Card special and why does it require a hardware card?
Software only solutions can easily be hacked and cannot offer any real protection outside the operating system. The Recovery Card hardware card can protect against such intrusion or corruption by intercepting them outside the operating system or at the hardware level.
- Why software only solutions cannot offer protection "outside the operating system"?
"Software only solutions" are specifically written for an operating system. If the operating system is not running, then the "software only solution" cannot operate. Furthermore the BIOS/CMOS settings can't be protected by "Software only solution" because it executes before any operating system.
- Can Recovery Card protect the BIOS/CMOS settings?
Yes. It will automatically restore a good copy when any of the settings are tampered or corrupted.
- Why should I protect the BIOS/CMOS settings?
If the BIOS/CMOS settings are corrupted, your computer may hang or behave abnormally. It may even crash your operating system or corrupt your HDD.
- Can you assure me that Recovery Card's password is secure?
Yes. Recovery Card password is encrypted and emphasizes on security.
- What is "Open mode"?
"Open mode" is usually for the computer administrator or manager. In this mode, whatever changes made (editing/deleting/moving/renaming files, installing/upgrading/removing software, etc.) will be permanent.
- What is "Protected mode"?
"Protected mode" is for computer users and public access. In this mode, whatever changes made (editing/deleting/moving/renaming files, installing /upgrading/ removing software, etc.) are temporary and when rebooted, everything returns back to the original setup.
- Can anyone format disk with FORMAT/FDISK under "Protected mode"?
No. It is impossible even in real DOS mode. Even if someone tries, Recovery Card will restore everything back to normal after reboot.
- How can I reformat my disk without removing Recovery Card?
You can reformat your harddisk in Open Mode only.
- I am using Recovery Card and I want to upgrade from Windows 98 to Windows 2000 on Instant Recovery Mode. May I proceed?
Yes, Recovery Card supports all Windows operations.
- If I remove the Recovery Card without uninstalling it, will the data on hard disk be damaged?
No. The data on hard disk will be restored to the last saved state. The changes you made to the protected drive after last save will be deleted.
- Does Recovery Card support partition tools other than FDISK?
Yes. Other partitioning tools like Partition Magic should not cause any conflicts.
- Does Recovery Card support Linux?
Currently it doesn't.
- Are there any system configurations or hard disks that aren't compatible with Recovery Card?
There are only some SCSI drives that might cause problems.
- Does Recovery Card support SATA (Serial ATA) harddrives?
Yes, it supports all SATA drives.
- Does Recovery Card support RAID?
No, it doesn't.
- Before installing Recovery Card, are there any steps to perform?
Please run Windows Scandisk and Disk Defragmenter. And kill any existing viruses with anti-virus software.
- Why do I have to run Scandisk before installing Recovery Card?
Before any installation, the HDD must be checked for errors. This is to ensure that all the original information, which Recovery Card will use for restoration, are in good condition.
- Why is it recommended to defragment partitions before installing Recovery Card?
This is because Recovery Card occupies the last sectors of your HDD. If there are any files occupying these sectors, it will be moved by defragmenting, otherwise it will be overwritten during installation.
- How does the card act when user forgets to defragment partitions before installation? What problems does it cause?
Recovery Card doesn't require defragmentation before installation, unless the hard disk had been used for long time without defragmentation.
- Which PCI expansion slot should I use?
Any free expansion slot will do.
- The Recovery Card menu does not appear. What should I do?
In the BIOS/CMOS settings, disable virus warning and select NETWORK/LAN as the first boot device. For some older BIOS, enable "option ROM".
- How do I protect the BIOS/CMOS settings with Recovery Card?
Enable "Protect CMOS data" function. But before you do this, execute "Backup CMOS data" first.
- After uninstalling Recovery Card, the system alarm beeps when starting Windows NT/2000/XP/2003/Vista, why?
It's because the card driver was not unloaded after removing Recovery Card. Please uninstall the driver in the Control Panel.
- I forgot the password! What can I do?
Password is for security purpose. There is no way to get it back if you forget it.
In this case, you will have to remove the Recovery Card physically, then execute
password removal utility Sysclr.exe located in the driver disk under pure DOS
environment, then re-install Recovery Card. With Recovery Card physically
installed, Sysclr.exe can't operate.